You can either reply to a message directly in the adhook inbox, or open the message in the platform and reply to it accordingly.
In adhook reply
Open the mailbox in adhook
Navigate to the corresponding conversation. Use the filter options (e.g. the time filter on the right or the filter by status).
Click on "Reply" below the message to which you want to reply.
Write your answer in the text field.
Click on "Send reply
Open message in platform
Open the mailbox in adhook
Navigate to the corresponding conversation. Use the filter options (e.g. the time filter on the right or the filter by status).
Scroll all the way down and click "Open Post in Platform". This will open the comment or mention directly in the platform.
ℹ️ For direct messages, direct message opening is not available in the platform.