Direct messages are automatically subscribed to the social media profiles you have stored in your brands (see Create brand ).
The following platforms are supported for direct messages in adhook:
Facebook
Instagram
X
According to the stored notification settings on the brand, the direct message is assigned to the responsible person. This person will be informed via e-mail about the newly received direct message.
In the mailbox in adhook, the person can see the message and reply to it. Once a reply is created, the conversation is marked as done.
A conversation can also be tagged or assigned to other people (see Assign message).